Your Privacy at hazi bdt

Information We Collect

hazi bdt collects personal data from players registered on our platform through several channels: directly from you when you create an account or complete KYC verification, automatically when you interact with our platform (via cookies and technical logs), and from third-party payment providers such as bKash, Nagad, Rocket, and Upay when you initiate a transaction. The categories of data we collect are described below.

hazi bdt does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for identity verification purposes under our Know Your Customer (KYC) obligations. We collect only the minimum data necessary to provide the services described on our platform.

How We Use Your Data

hazi bdt processes your personal data only for the specific, legitimate purposes described in this section. We do not use your data for any purpose that is incompatible with the reasons stated below. Where we rely on your consent as our legal basis for processing, you may withdraw that consent at any time by contacting [email protected], though this will not affect the lawfulness of processing already carried out prior to withdrawal.

• Account Management: To create, maintain, and administer your hazi bdt player account, including processing registrations, verifying your identity under our KYC obligations, and managing account security.
• Transaction Processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• Legal Compliance: To comply with our anti-money laundering (AML) obligations, fraud prevention requirements, age verification duties (18+ enforcement), and any other applicable legal or regulatory requirements.
• Platform Operation: To deliver, maintain, and improve the hazi bdt platform — including casino games, slots, live dealer tables, and cricket/sports betting markets — and to troubleshoot technical issues affecting your experience.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to enforce responsible gaming controls such as deposit limits, loss limits, and self-exclusion where applicable.
• Customer Support: To respond to your queries, complaints, and support requests submitted via email or live chat, and to maintain records of communications for quality assurance.
• Marketing Communications: To send you promotional emails or notifications about hazi bdt bonuses, seasonal offers (e.g., Eid promotions, BPL season bonuses), and platform updates — only where you have provided explicit consent. You may opt out at any time.
• Security & Fraud Detection: To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, and any other conduct that breaches our Terms & Conditions.

Data Sharing & Disclosure

hazi bdt does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. However, in order to provide our services, we do share certain categories of data with a limited set of trusted partners and service providers who process data strictly on our behalf and under our instruction. All third-party processors engaged by hazi bdt are bound by data processing agreements that obligate them to handle your data securely and in accordance with applicable privacy standards.

The following categories of third parties may receive your personal data in the course of normal platform operations:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks (including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank) receive the minimum financial data required to process your deposit or withdrawal transaction.
• KYC Verification Providers: Third-party identity verification services may process your identity document images and personal details to confirm your age and identity on our behalf.
• Game Content Providers: Certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver game functionality. These providers do not receive your full name, financial details, or contact information.
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity vendors who support the technical operation of the hazi bdt platform.
• Legal and Regulatory Authorities: Where required by applicable law, or in response to a lawful request from a competent authority in Bangladesh, hazi bdt may disclose personal data to law enforcement agencies, anti-money laundering bodies, or other regulatory entities.

Cookies & Tracking

hazi bdt uses cookies and similar tracking technologies on our platform to ensure that the site functions correctly, to remember your preferences, and to gather aggregated statistical data about how players interact with our pages. A cookie is a small text file stored on your device by your web browser when you visit the hazi bdt platform. Cookies do not contain executable code and cannot be used to access other data stored on your device.

The following categories of cookies are used on the hazi bdt platform:

• Strictly Necessary Cookies: These cookies are essential for the hazi bdt platform to function. They enable core features such as session management (keeping you logged in across pages), security token validation, and load balancing. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and notification preferences — so that you do not need to re-enter them each time you visit hazi bdt.
• Analytics Cookies: hazi bdt uses anonymised analytics data to understand aggregate player behaviour, identify pages with high error rates, and measure the effectiveness of platform improvements. Individual players are not identifiable from this data.
• Security Cookies: These cookies help hazi bdt detect and prevent fraudulent login attempts, bot activity, and multi-accounting behaviour by fingerprinting device characteristics in a privacy-preserving manner.

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your hazi bdt account. hazi bdt does not use cross-site tracking cookies or share cookie data with advertising networks.

Data Retention

hazi bdt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as we are required to do so under applicable legal and regulatory obligations. The general retention principles applied by hazi bdt are as follows:

• Active Accounts: Personal data associated with an active hazi bdt player account is retained for the full duration of the account's active life.
• Closed Accounts: Following the closure or deletion of a player account, hazi bdt retains identity data, KYC documents, and transaction records for a minimum period required to satisfy our anti-money laundering record-keeping obligations and to defend against any legal claims that may arise.
• Marketing Consent Records: Records of your consent to receive marketing communications, and any subsequent opt-out requests, are retained indefinitely to ensure we can demonstrate compliance with your stated preferences.
• Technical Logs: Server logs, IP address records, and session data are retained for a limited period for security and fraud investigation purposes, after which they are deleted or anonymised.
• Support Communications: Customer support ticket records and live chat transcripts are retained for a reasonable period following resolution of the relevant query to support ongoing quality assurance and in case the matter is re-opened.

When personal data is no longer required, hazi bdt deletes it securely or anonymises it so that it can no longer be linked to any individual player. You may request the deletion of your personal data at any time (subject to our retention obligations) by contacting us at [email protected].

Security Measures

The security of your personal data and your hazi bdt account balance is a top operational priority. hazi bdt implements a range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• SSL / TLS Encryption: All data transmitted between your device and the hazi bdt platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, personal details, and financial data cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive data fields — including identity document numbers, payment method references, and account passwords — are stored in encrypted form within our databases. Passwords are hashed using a one-way cryptographic algorithm and cannot be recovered in plaintext by any hazi bdt employee.
• Access Controls: Access to systems containing player personal data is restricted to authorised hazi bdt personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Fraud Detection Systems: Automated and manual monitoring systems analyse account activity in real time to detect unusual behaviour patterns indicative of fraud, unauthorised access, or account takeover attempts.
• Penetration Testing: hazi bdt conducts regular security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own hazi bdt account credentials secure. Do not share your password with any third party, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

Your Rights & Choices

As a player registered on hazi bdt, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected], clearly identifying your account and the specific right you wish to exercise. hazi bdt will respond to all data rights requests within a reasonable timeframe and will not charge a fee for handling standard requests.

• Right of Access: You have the right to request a copy of the personal data that hazi bdt holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact information (such as your email address or mobile number) directly within your hazi bdt account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restrict Processing: You may request that hazi bdt restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Withdraw Marketing Consent: Where you have consented to receive marketing communications from hazi bdt, you may withdraw that consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect the processing of data required to operate your account.
• Right to Data Portability: You have the right to request a structured, machine-readable copy of the personal data you have provided to hazi bdt, where technically feasible and where the processing is based on your consent.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how hazi bdt has handled your personal data, please contact our support team directly. We take all privacy queries and complaints seriously and will respond promptly.

hazi bdt's designated privacy contact point for players in Bangladesh is:

• Email: [email protected]
• Subject Line (for privacy queries): Privacy Policy Query
• Response Time: hazi bdt aims to respond to all privacy-related enquiries within a reasonable number of business days.
• Availability: Our support team operates 24/7, including Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).

hazi bdt reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered players via the email address associated with their account. The updated policy will take effect from the date it is posted on this page. We recommend revisiting this page periodically to remain informed of any updates to our data practices.