Responsible Gaming
at hazi bdt

Age Restriction — 18+ Only

hazi bdt operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement that applies to every player registered on our platform, regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Individuals under the age of 18 are strictly prohibited from registering, depositing, or participating in any game or betting market offered by hazi bdt.

During the account registration and KYC (Know Your Customer) verification process, hazi bdt requires all players to submit valid government-issued identity documentation — such as a National Identity Card (NID) or passport — to confirm that they meet the minimum age requirement. Any account found to belong to a person under 18 will be immediately suspended, all funds will be frozen pending investigation, and any winnings accumulated by an underage player will be voided in full.

hazi bdt also reserves the right to request additional age-verification documentation at any point during a player's active membership — not only at the point of registration. We may ask for re-verification if our risk systems flag account behaviour that is inconsistent with adult usage patterns. These checks exist to protect young people and to ensure our platform remains a safe environment for legitimate adult players across Bangladesh.

Recognising Problem Gambling

Gambling is a form of entertainment that the vast majority of hazi bdt players enjoy without harm. However, for a small proportion of people, gambling can develop into a compulsive behaviour that causes genuine financial and emotional distress. Being able to recognise the early warning signs of problem gambling — in yourself or in someone you care about — is the first and most important step toward getting help.

If you answered "yes" to two or more of these questions, hazi bdt recommends using the responsible gaming tools described in this page and reaching out to our support team. You do not need to be in a gambling crisis to ask for help — early intervention is always more effective than waiting until problems become severe.

Deposit & Loss Limits

One of the most effective tools for keeping gambling within a healthy budget is the use of pre-set financial limits. hazi bdt provides all registered players with the ability to set personalised deposit limits and loss limits directly through their account settings. These limits are designed to give you full control over how much money you commit to gambling over any given time period.

hazi bdt strongly recommends that every player — not only those who feel they have a gambling problem — sets at least a monthly deposit limit on their account from the moment of registration. Treating gambling as a budgeted entertainment expense, in the same way you might budget for cinema tickets or dining out in Dhaka, is one of the healthiest approaches to online gambling.

Time-Out & Session Controls

Sometimes the most responsible action a player can take is simply to step away from the platform for a defined period. hazi bdt's time-out feature allows you to temporarily suspend access to your account for a short cooling-off period — without requiring a full self-exclusion. This is particularly useful after a losing session, during periods of heightened stress, or simply when you feel you need a break from gambling to reassess your habits.

• 24-Hour Time-Out: Immediately locks your account for a full 24-hour period. No deposits, no bets, no game access during this window.
• 7-Day Time-Out: Suspends account access for one full week. Useful for taking a structured short break while leaving your account intact for when you return.
• 30-Day Time-Out: A one-month account suspension, suitable for players who feel they need a more substantial break to reflect on their gambling habits.
• Custom Duration: Contact hazi bdt support at [email protected] to request a time-out of any custom duration that fits your personal situation.

During any active time-out period, you will not receive promotional emails, bonus notifications, or any marketing communications from hazi bdt. Your account balance and any pending withdrawals remain fully secure throughout the time-out period and will be available to you once the suspension ends.

Self-Exclusion

Self-exclusion is a formal, longer-term measure available to any hazi bdt player who believes that gambling has become, or is at risk of becoming, a serious problem in their life. Unlike a temporary time-out, a self-exclusion is a binding commitment that prevents you from accessing your hazi bdt account for the full duration of the exclusion period. hazi bdt treats all self-exclusion requests as high-priority and processes them as quickly as possible — typically within 24 hours of the request being received.

The following self-exclusion durations are available:

• 6-Month Self-Exclusion: A minimum six-month account suspension during which you cannot log in, deposit, or play. Recommended as a starting point for players who recognise a developing problem.
• 1-Year Self-Exclusion: A twelve-month exclusion, suitable for players who need a full year away from the platform to stabilise their finances and wellbeing.
• 5-Year Self-Exclusion: A long-term commitment for players with a serious gambling problem who need an extended enforced break.
• Permanent Self-Exclusion: A lifetime ban from hazi bdt, for players who have made the decision to stop gambling permanently. This exclusion is irreversible.

To initiate a self-exclusion, contact hazi bdt support directly at [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion duration. You can also request self-exclusion through the Responsible Gaming section of your account settings. Our team will process your request promptly and confirm by email once the exclusion is active.

Protecting Minors

Protecting young people from exposure to gambling content is a responsibility that hazi bdt takes extremely seriously. We implement a multi-layered approach to keeping minors away from our platform, combining technical controls, identity verification, and responsible account practices.

If you share a device — a phone, tablet, or computer — with anyone under the age of 18, hazi bdt strongly recommends the following protective measures:

• Never save your hazi bdt login credentials in your device's browser or in any password manager that is accessible to a minor.
• Always log out of your hazi bdt account when you have finished a session and you are not actively using the device.
• Enable parental control software on shared devices to restrict access to gambling-related websites and platforms.
• Do not share your bKash, Nagad, or Rocket mobile banking PIN with any minor, as these are used for deposits and withdrawals on hazi bdt.
• Keep your hazi bdt account password unique — do not use the same password for email or social media accounts that a minor may have access to.

Support & Resources

If you or someone you know is struggling with gambling-related harm, help is available. hazi bdt encourages any player who is experiencing difficulties to reach out — whether to our own support team or to external organisations that specialise in gambling addiction support. Asking for help is a sign of strength, not weakness.

hazi bdt's own responsible gaming support is available 24 hours a day, 7 days a week, every day of the year — including Bangladeshi public holidays such as Eid ul-Fitr, Eid ul-Adha, Victory Day (December 16), and Independence Day (March 26). Our support team can help you set up financial limits, activate a time-out, initiate a self-exclusion, or simply talk through any concerns you have about your gambling habits.

• hazi bdt Support Email: [email protected] (subject line: "Responsible Gaming Support")
• Response Time: hazi bdt aims to respond to all responsible gaming queries within a few hours of receipt, 24/7.
• Confidentiality: All responsible gaming communications are handled with strict confidentiality. Your request will not affect your account standing or be disclosed to any third party without your consent.

Our Commitments to Players

hazi bdt's responsible gaming framework is built on a set of core commitments that govern how we design our platform, market our services, and interact with players across Bangladesh. These commitments are not aspirational statements — they are operational standards that every member of the hazi bdt team is required to uphold.

• We enforce 18+ age verification on every account registration and reserve the right to conduct re-verification checks at any time.
• We provide free, always-available responsible gaming tools — including deposit limits, loss limits, time-outs, and self-exclusion — to every registered player at no cost.
• We do not target vulnerable players with promotional communications. Players who have set responsible gaming limits or who have requested a time-out are excluded from marketing campaigns during those periods.
• We train our support staff to recognise signs of problem gambling and to handle responsible gaming requests with sensitivity, professionalism, and urgency.
• We are transparent about the odds and house edge of all games available on the hazi bdt platform, so that players can make informed decisions about the games they choose to play.
• We never encourage players to chase losses through targeted bonus offers or re-engagement campaigns sent during or immediately after a losing session.
• We process all self-exclusion requests within 24 hours and maintain exclusion records to prevent re-registration during an active exclusion period.

hazi bdt believes that a sustainable, trustworthy gambling platform must put player wellbeing at the centre of its operations. We regularly review and update our responsible gaming policies to ensure they reflect best practices. If you have a suggestion for how hazi bdt can improve its responsible gaming framework, we welcome your feedback at [email protected].